We try our hardest to produce products that you are happy with at catchyideaz.com! As all of our products are digital and cannot be returned, we want to make every effort to assist you in getting the most out of your purchase.
If you’re experiencing a technical issue with an item, please contact our support team. We take great care to provide support for all our customers, and we’re always happy to help!
Due to the nature of digital products, your purchase is only eligible for a refund in the following situations:
- Accidental duplicate purchase. Purchased the same product twice? Write to our support team!
- A technical issue with the product which cannot be resolved by our team after confirmation of the issue. Get in touch with us with a detailed description of the issue. If together we experience a consistently reproducible issue with the digital files that we cannot resolve, we can offer a refund. Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created.
- The description misrepresents the actual description. We consider a product to be “misrepresented” when the delivered item does not match the described function in the item description. Subjective opinions on the quality or appearance of an item are not included in definition of misrepresentation. Stating an item “isn’t of a good standard” does not constitute misrepresentation.
Refunds cannot be processed in the following circumstances:
- Your purchased product is no longer needed.
- You found another product you like better, or you’ve changed your mind about your purchase.
- You don’t have sufficient expertise to use the product.
- You don’t have the correct software to open and edit the product.
- You bought an item on accident, and our system shows that the product was downloaded.
- You feel that the item is of low quality.
- You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download or similar issues related to your internet service.
- Your intended use for the item falls outside of our license agreement.
- You claim the item is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue.
- Your product purchase was made over 30 days ago.
All refunds are at the sole discretion of catchyideaz.com.